Three reasons an item is returned:

1. The item fails to perform properly in the field.
2. The item was incorrectly ordered by the customer.
3. The item was incorrectly sold or shipped by The Spa Works.

No returns will be accepted without a Return Authorization Number (RGA), which the customer can get by faxing or e-mailing The Spa Works. Items sent in more then 30 days after original receipt will not be accepted. Returned non-warranty items must be returned in resalable condition, with a copy of the original invoice that accompanied the item and all original packageing. Returns will be credited to the customers account, no cash refunds will be issued.

In the event that The Spa Works is at fault for the incorrect shipping of a part, we will assume all charges associated with returning the mistaken item, as well as promptly shipping the correct item. Items that the customer no longer requires, or that the customer incorrectly purchased will be subject to a 25% restocking charge. Again, items must be in resalable condition and accompanied by a copy of the original invoice, as well as an RGA number. No returns will be accepted 30 days after receipt of item. Under no circumstances will special order items, spa covers, or electrical parts be accepted for return.

The Spa Works stands behind the original manufacturer's warranty on all items purchased from us. The Spa Works cannot be held responsible for any injury, damage, or loss of property / life, resulting from malfunction or incorrect use of any item we sell. The Spa Works will be responsible for the replacement of defective items, as long as the circumstances regarding the defective item, fall under the manufacturer's warranty. Defective items returned will be checked to make sure they fall under the manufacturer's warranty, checking them for date codes, date of sale, physical or chemical damage and signs of improper use. Items that are returned with physical damage are not considered to fall under the manufacturer's warranty. In the case that you receive a damaged item, contact us immediately. DO NOT INSTALL OR USE DAMAGED ITEMS, OR THE ITEMS WILL NOT BE RETURNABLE. All warranty items will be replaced or credited to your account. No cash refunds will be issued.

All items being returned are the responsibility of the customer until they reach The Spa Works. Use of a traceable means of shipping, like UPS, is highly recommended.